Windows Hello Pin Login Not Available

Details steps for issues regarding the Windows Hello Pin not being available at the login screen

This article details steps for an issue regarding the Windows Hello Pin not being an available option to log into a profile and only can only log in using the password.

 

Please try the following options if the Windows Hello Pin is not an available option to login: 

Log into Windows and then try resetting the pin -

• After you've logged in, go to Settings > Accounts > Sign-in options. 

• Under "Windows Hello PIN," click Remove to delete the old PIN. 

• Restart your computer. 

• After restarting, go back to Settings > Accounts > Sign-in options and click Set up under the PIN option to create a new one. 

1. On the login screen, select the "Sign-in options" and the key icon to enter your Microsoft account password instead of the Pin.

If the above options do not work - Run the following command from Command Prompt -

• certutil -deletehellocontainer 
• Restart computer