How to Request IT Support for Students with Disabilities

This guide explains how students with disabilities can request IT support for assistive technologies and other accessibility-related needs, ensuring an inclusive and supportive learning environment.

• Vanderbilt University Community

  • Faculty and Staff

  • Undergraduate Students

  • Graduate and Professional Students

• VUIT Internal Knowledge 

• Be a student currently enrolled at Vanderbilt University.

• Have your VUnetID and password ready for logging into IT services.

Vanderbilt University is committed to providing equal access to technology and resources for all students, including those with disabilities. The IT department works in collaboration with Student Access Services to ensure that students with disabilities have the tools and support needed to succeed academically. This article provides steps for requesting assistance with accessible technologies or IT-related issues.

1. Identify Your Needs
   Before submitting a request, take note of the specific accessibility challenges you're facing. This may include difficulties with assistive technologies, such as screen readers, voice recognition software, or hardware accommodations.

2. Submit an IT Support Request

   • Place a Desktop Support Service Request.

   • Fill in the details of your request, clearly stating your needs for IT-related accommodations or support.

3. Work with Student Access Services
   If you are not sure what assistive technology or support you need, or if you require additional accommodations, you can contact Vanderbilt’s Student Access Services for guidance. They will help assess your needs and may collaborate with the IT department to implement the right solutions.

4. Follow-Up on Your Request
   After submitting your request, a member of the IT team will reach out to you within the specified time frame. They will help resolve your issues, whether it’s assisting with software installations, hardware configurations, or addressing accessibility concerns.

• If you experience delays in receiving support, ensure that your VUnetID and password are correct and that your request was submitted under the correct service category.

• If additional help is needed, reach out directly to Student Access Services for more personalized assistance.

• For information about Vanderbilt’s commitment to accessibility, visit the Student Access Services page.

Vanderbilt’s Student Access Services

Frist Center for Autism and Innovation - Assistive Technologies

Equal Opportunity and Access - Equity and Engagement

Student Access - Equity and Engagement

• Get Connected with Student Access

• Accommodations outside of the classroom

• Scheduling Exams

• Temporary Conditions

• Graduate, Clinical, and Professional Students