Student Access/Commodore Portal

Purpose

The purpose of this article is to detail the process for assisting incoming students if they have issues logging into the Commodore Portal through the Student Access portal

Student Access Portal: Student Access | Vanderbilt University

Commodore Portal: https://augusta.accessiblelearning.com/Vanderbilt/#SystemMessage

Target Audience

  • VUIT Tech Hub assisting incoming students accessing the Commodore Portal

Prerequisites

  • Verify student account is claimed and active and they can log into OneVU 
  • Verify student has spoken with the Student Access portal team: studentaccess@vanderbilt.edu

Description

Student's getting access denied when trying to log into the Commodore portal, but no issues logging into OneVU or Vanderbilt SSO.

Resolution or Procedure Steps

  1. If student can log into OneVU/Vanderbilt SSO and has spoken with the Student Access portal team, studentaccess@vanderbilt.edu, then the student will need to reach out to PSI at psi-list@vanderbilt.edu for further assistance   

Common Issues/Troubleshooting

N/A   

Additional Information

N/A

References