How to Claim your VU ChatGPT EDU Account

Tags ChatGPT

Summary

This article explains how eligible Vanderbilt University users can claim and activate their ChatGPT EDU account using their vanderbilt.edu email address and Single Sign-On (SSO).

Audience

This article applies to:

  • Faculty

  • Staff

  • Students

who are eligible for ChatGPT EDU and have an active institutional account. Eligibility aligns with Microsoft O365 A5 licenses.

Prerequisites

Before you begin, ensure:

  • You have an active institutional email address (e.g., @vanderbilt.edu)

  • You can successfully log in to your VU SSO (Okta)

  • You are an eligible member of VU students, faculty, staff

Instructions

Step 1: Navigate to ChatGPT

  1. Open a web browser

  2. Go to: https://onevu.vanderbilt.edu

Step 2: Sign In Using Your Institutional Credentials

  1. Enter your VU email address or VUNetId when prompted

    • Example: username@university.edu

  2. Select Next

Step 3: Authenticate with Single Sign-On (SSO)

  1. Complete multi-factor authentication (MFA), if prompted

  2. After authentication you will be redirected to your OneVU dashboard

Step 4: Click the OpenAI tile on your OneVU dashboard

  1. Review the applications available to you on your OneVU My Apps Dashboard

  2. Click the ChatGPT tile on your OneVU dashboard

Step 4: Complete Account Setup

  1. Selected a ChatGPT workshop, if prompted

  2. Review and accept the ChatGPT Terms of Service

  3. Confirm any requested profile information

  4. Your account will automatically be associated with ChatGPT EDU

No license key or manual activation is required.

Verify Your ChatGPT EDU Access

After logging in:

  1. Open Settings in ChatGPT

  2. Verify your plan indicates ChatGPT EDU

  3. EDU features will be available automatically based on your institution’s configuration

Common Issues

“You are not eligible for this plan”

  • Confirm you used your institutional email address

  • Ensure your institutional account is active

  • Log out and sign in again using SSO

SSO Login Fails

  • Verify your institutional password works for other SSO services

  • Clear your browser cache or try a private/incognito window

  • Contact your institution’s IT Service Desk if the issue continues

Account Created Without EDU Access

This can occur if a personal email address was used previously.

  • Log out of ChatGPT

  • Log back in using your institutional email and SSO

  • If the issue persists, contact the IT Service Desk

Support

If you are unable to claim your ChatGPT EDU account, contact the IT Service Desk and include:

  • Your institutional email address

  • The error message received (if any)

  • Date and time of the issue

  • Screenshots, if available

 

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