Using the TeamDynamix Knowledge Base

This article provides guidance for using the TeamDynamix Knowledge Base to find answers, request help, and explore additional resources. It also covers leaving feedback and requesting new articles to ensure our knowledge base meets your needs.

• General Public

• Vanderbilt University Community

  • Faculty and Staff

  • Undergraduate Students

  • Graduate and Professional Students

• VUIT Internal Knowledge    

Prerequisites

The TeamDynamix Knowledge Base (KB) offers self-help resources, articles, and guides for resolving common issues. Users can search for information, submit service requests when additional assistance is needed, and explore the TeamDynamix Solutions KB, Learn KB, and Community site for further learning and support.   

How to Search the Knowledge Base

1. Go to the Client Portal.

2. Use the search bar at the top of the page to enter keywords related to your issue or question.

3. Review the search results and click on the article that best matches your query to view full content.

Linking to Service Requests

If you need further assistance or cannot find a solution in the KB, many articles contain links to service requests. Look for phrases like "place a service request" to directly request support from our team.

Additional Resources

• TeamDynamix Solutions KB: A collection of articles and solutions provided by TeamDynamix.

• TeamDynamix Learn KB: Educational resources and how-to articles curated for learning the platform.

• TeamDynamix Community: Engage with other TeamDynamix users, ask questions, and share knowledge.

Leaving Feedback

We welcome your feedback to help us improve! If you find an article helpful, confusing, or missing key details, you can leave feedback directly within the KB.

Steps to leave feedback:

1. Scroll to the bottom of any article.

2. Look for the "Was this helpful?" box.

3. Click the Yes or No button and provide a comment.

4. Click Submit.

Requesting Missing Articles or Topics

If you couldn’t find the article or topic you were looking for, request an article or an update.

Steps to request a new article:

1. Place a Knowledge Base Request and select Create for the Request Type.

2. Submit a description of the topic or information you would like us to cover. If known, include any references that would be helpful for article creation.

If an article already exists, but is missing relevant information that would be helpful there are several options:

• Leave feedback on the article and request an update in your comment. We will take steps to address the feedback provided.
• Place a Knowledge Base Request, and select Refresh for the Request Type.

• No relevant articles found:

  • Try refining your search by using different keywords.

  • Filter your search for only the knowledge base by clicking the drop down on the left-hand side of the search bar and selecting Knowledge Base.

  • For more information about the TeamDynamix portal itself, check additional resources like the TeamDynamix Solutions KB.

• Feedback submission not working:

  • Ensure you’re logged into the Client Portal when leaving feedback.   

The TeamDynamix Knowledge Base is designed to help you resolve issues independently. However, if more help is needed, our support team is ready to assist you.   

• TeamDynamix Solutions KB

• TeamDynamix Learn KB

• TeamDynamix Community

• TeamDynamix Quick Guide