How to Get Help with Dorm Access If You Lose Your Commodore Card or Have Issues with the GET App

GET-app access lost dorm

Purpose

To assist users in obtaining access to specific Vanderbilt University (VU) buildings when they have lost their Commodore Card or are experiencing issues with the GET app.

Target Audience

Vanderbilt University Community
- Faculty and Staff
- Undergraduate Students
- Graduate and Professional Students
VUIT Internal Knowledge

Prerequisites

Have the prerequisite permissions for access.
Ensure you have a valid Commodore Card issued by the University Card Office for access to buildings.
Have familiarity with using the GET app for dorm access.

Description

This article outlines the steps to take if you lose your Commodore Card or encounter problems with the GET app. Access to various campus buildings is managed by the University Card Office, and specific procedures must be followed for assistance.

How to Request Help

Contact the University Card Office
- Location:
  University Card Office
  184 Sarratt Student Center
  2301 Vanderbilt Pl
  PMB 407813
  Nashville, TN 37240-7813
- Phone: (615) 322-2273
- Email: commodorecard@vanderbilt.edu
- Website: Vanderbilt Card Services
- Hours of Operation: Monday - Friday, 8:30 am to 4:00 pm
Weekend Access Assistance
- For weekend issues, reach out to your RA, RA on Duty, or email commodorecard@vanderbilt.edu. If you've lost your phone or wallet, assistance is also available through this email.
- Additionally, there are multiple service desks around campus that operate 24/7 for student assistance. Students can visit any of the service desks for help.
  - The Commons service desk is in Hank Ingram House.
  - The Main Campus service desk is in Branscomb Quadrangle.
  - The Highland Quadrangle service desk is in Lewis House.

Common Issues/Troubleshooting

If you experience difficulties accessing the GET app, ensure you have an active internet connection and that the app is updated to the latest version.
- See: GET App

Additional Information

Always keep your Commodore Card in a secure location to prevent loss.
It is recommended to familiarize yourself with the Card Office’s hours and contact methods to expedite assistance in case of emergencies.