To assist users in obtaining access to specific Vanderbilt University (VU) buildings when they have lost their Commodore Card or are experiencing issues with the GET app.
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Have the prerequisite permissions for access.
Ensure you have a valid Commodore Card issued by the University Card Office for access to buildings.
Have familiarity with using the GET app for dorm access.
This article outlines the steps to take if you lose your Commodore Card or encounter problems with the GET app. Access to various campus buildings is managed by the University Card Office, and specific procedures must be followed for assistance.
Contact the University Card Office
Location: University Card Office 184 Sarratt Student Center 2301 Vanderbilt Pl PMB 407813 Nashville, TN 37240-7813
Phone: (615) 322-2273
Email: commodorecard@vanderbilt.edu
Website: Vanderbilt Card Services
Hours of Operation: Monday - Friday, 8:30 am to 4:00 pm
Weekend Access Assistance
For weekend issues, reach out to your RA, RA on Duty, or email commodorecard@vanderbilt.edu. If you've lost your phone or wallet, assistance is also available through this email.
Additionally, there are multiple service desks around campus that operate 24/7 for student assistance. Students can visit any of the service desks for help.
The Commons service desk is in Hank Ingram House.
The Main Campus service desk is in Branscomb Quadrangle.
The Highland Quadrangle service desk is in Lewis House.
If you experience difficulties accessing the GET app, ensure you have an active internet connection and that the app is updated to the latest version.
See: GET App
Always keep your Commodore Card in a secure location to prevent loss.
It is recommended to familiarize yourself with the Card Office’s hours and contact methods to expedite assistance in case of emergencies.
Vanderbilt Card Services
Housing and Residential Experience - Campus Contacts & Helpful Links
Housing and Residential Experience - Contact Us
Housing and Residential Experience - Meet the Housing and Residential Experience Staff