Purpose
This article provides responses to frequently asked questions, solutions to common issues, and escalation information for Oracle Cloud Expenses issues.
Target Audience
Description
Oracle Cloud Expenses is Vanderbilt’s application for expense reimbursement and one card reconciliation.
Resolution Steps
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Please refer to Oracle’s My Knowledge, help widget, or chat assistant for more information.
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Should escalation be necessary, please email expenses@vanderbilt.edu.
Common Issues/Troubleshooting
Click to expand the topics below
Issue: Receive message "Enter a date between X and Y"
Resolution: Please clear the browser cache or try using another browser
Issue: Unable to add an expense delegate
Resolution: Please reference “Add or update an Expense Delegate” how-to guide (help widget). Note: search is case sensitive and format: FirstName LastName
Issue: Unable to submit expense report
Resolution: This means the primary bank account is not set. To add/update primary expense bank account, please reference “Manage expense reimbursement bank account” how-to guide (help widget).