Instructions for Adding or Modifying E911 Location Information in Microsoft Teams

Purpose

Microsoft Teams enables users to specify their location information, which is utilized if a 911 call is made from within the application. If network connection details do not automatically supply this location, it is the responsibility of the Teams user to manually enter the required information. This article provides guidance on when manual location entry is necessary and outlines the steps to complete this process.

Scope

Faculty
Staff

Prerequisites

User must have an assigned Vanderbilt phone number in Microsoft Teams.

Description

This guide explains how to set up and modify your E911 location in Microsoft Teams.

Procedure

Check if you need to manually enter a location:

In Teams, go to the Calls section and look for the location drop-down box below the dial pad.
If an address is already shown, you don’t need to add another.
If the address appears but isn’t correct, proceed to the next steps to update it.

Set or update your E911 location:

In the Calls section of Teams, find the location drop-down box under the dial pad.
Click the dropdown and choose Add to create a new address or Verify to change the existing one.

Note: You can’t edit addresses that are automatically assigned by the system. If there’s an error with an auto-assigned location, submit a ticket to VUIT using this link