How to Fix Application Crashes on Windows/MacOS

Purpose

This article provides guidance for resolving application crashes on Windows and MacOS devices. It outlines common troubleshooting steps that users can perform independently, as well as when to escalate the issue for further assistance.

Target Audience

  • General Public

  • Vanderbilt University Community

    • Faculty and Staff

    • Undergraduate Students

    • Graduate and Professional Students

  • VUIT Internal Knowledge 

Prerequisites

  • Have access to a Windows or MacOS device.

  • Have administrative permissions may be required for certain troubleshooting steps.

Description

Application crashes can disrupt workflow and productivity. Understanding common causes and basic troubleshooting steps can help resolve these issues efficiently.

Resolution or Procedure Steps

  • Restart the Application
    Close the application completely and reopen it. This can often resolve temporary glitches.

  • Restart the Computer
    Sometimes, simply restarting your computer can resolve underlying issues that may be causing application crashes. This clears the memory and closes background processes that might be interfering with application performance.
    For Windows, be sure to Restart rather than Shut-Down when rebooting for troubleshooting purposes.
    See: Restart vs. Shut-Down vs. Sleep for Windows

  • Check for Updates
    Ensure that your application and operating system are updated to the latest versions. Updates can fix bugs that may cause crashes.
    See: How to Update Computer Operating Systems (OS): Windows and MacOS

  • Clear Cache and Temporary Files
    Clearing the application’s cache can resolve performance issues. Refer to your application's documentation for specific steps.
    See: How to Clear Cache and Cookies

  • Run in Safe Mode (Windows only)
    Boot your computer in Safe Mode to see if the application works without additional programs running.

  • Reinstall the Application
    Uninstalling and then reinstalling the application can resolve issues related to corrupted files.

  • Check System Requirements
    Verify that your device meets the minimum system requirements for the application.

  • Consult Event Viewer (Windows only)
    For Windows users, check the Event Viewer for error messages related to the application crash.

For help with any of the steps above, place a Desktop Support Service Request.

Common Issues/Troubleshooting

  • Conflicting Software: Sometimes, other installed applications can conflict with the application you're trying to use.

  • Resource Limitations: Ensure that your device has enough RAM and processing power available to run the application.

Additional Information

If these steps do not resolve the issue, or if you encounter problems requiring advanced troubleshooting for a VU issued device, don't hesitate place a Desktop Support Service Request for further assistance.

References

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Related Services / Offerings (1)

Desktop Support
Vanderbilt University Information Technology (VUIT) offers comprehensive support for university-owned endpoint devices, ensuring optimal performance and management throughout their lifecycle. Support for personal devices is limited to connecting to Vanderbilt's resources like Wi-Fi, email, and printers. Request this service for assistance with your devices and general issues with their operations.