How to Request IT Support for Students with Disabilities

Purpose

This guide explains how students with disabilities can request IT support for assistive technologies and other accessibility-related needs, ensuring an inclusive and supportive learning environment.

Target Audience

  • Vanderbilt University Community

    • Faculty and Staff

    • Undergraduate Students

    • Graduate and Professional Students

  • VUIT Internal Knowledge 

Prerequisites

  • Be a student currently enrolled at Vanderbilt University.

  • Have your VUnetID and password ready for logging into IT services.

Description

Vanderbilt University is committed to providing equal access to technology and resources for all students, including those with disabilities. The IT department works in collaboration with Student Access Services to ensure that students with disabilities have the tools and support needed to succeed academically. This article provides steps for requesting assistance with accessible technologies or IT-related issues.

Resolution or Procedure Steps

  1. Identify Your Needs
    Before submitting a request, take note of the specific accessibility challenges you're facing. This may include difficulties with assistive technologies, such as screen readers, voice recognition software, or hardware accommodations.

  2. Submit an IT Support Request

    • Place a Desktop Support Service Request.

    • Fill in the details of your request, clearly stating your needs for IT-related accommodations or support.

  3. Work with Student Access Services
    If you are not sure what assistive technology or support you need, or if you require additional accommodations, you can contact Vanderbilt’s Student Access Services for guidance. They will help assess your needs and may collaborate with the IT department to implement the right solutions.

  4. Follow-Up on Your Request
    After submitting your request, a member of the IT team will reach out to you within the specified time frame. They will help resolve your issues, whether it’s assisting with software installations, hardware configurations, or addressing accessibility concerns.

Common Issues/Troubleshooting

  • If you experience delays in receiving support, ensure that your VUnetID and password are correct and that your request was submitted under the correct service category.

  • If additional help is needed, reach out directly to Student Access Services for more personalized assistance.

Additional Information

References and Additional Resources

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Related Services / Offerings (1)

Desktop Support
Vanderbilt University Information Technology (VUIT) offers comprehensive support for university-owned endpoint devices, ensuring optimal performance and management throughout their lifecycle. Support for personal devices is limited to connecting to Vanderbilt's resources like Wi-Fi, email, and printers. Request this service for assistance with your devices and general issues with their operations.