Forgot Password (Recovery)

This article details the process for self-service password recovery. If you forget your password or need to reset it for any reason, OneVU provides a quick and secure self-service option. Follow the steps below to reclaim a forgotten password without contacting IT support. 

• Vanderbilt University Community  

  • Faculty and Staff 

  • Undergraduate Students 

  • Graduate and Professional Students 

• You must have an active OneVU account. 

• You must have set up at least one recovery option (e.g., email, SMS, or security question). 

This article explains how to reclaim your forgotten password.   

For a video tutorial, CLICK HERE or visit our OneVU Frequently Asked Questions page for additional information.
 

1. Navigate to https://onevu.vanderbilt.edu in your browser.   
    
2. Login using your @vanderbilt.edu email and click Next.  
    
3. When the system asks for your password, select the small text below the password field that says "Forgot Password."
    
4. Then you will want to click “Send me an email."
    
5. Now, wait for the One VU email to be sent to your inbox with a numeric verification key or a link to reset your password. Either will work.  
    
6. Once you have the email with your numeric verification code, you can select "Enter a verification code instead" on your screen.
    
7. Type in the code, and click "Verify"  
    
8. Using the password requirements, enter your desired new password and select 'Reset Password' to confirm the changes.   
9.  

Your new password must meet the following criteria: 

• At least 8 characters long (may vary depending on your organization’s policy) 

• Includes a mix of uppercase, lowercase, numbers, and special characters 

• It cannot be the same as your previous 10 passwords. 

If you need additional assistance, please call the Help Desk at 615.343.9999 or visit the VUIT Tech Hub website.