How to Get Help with Network Connectivity

Summary

Troubleshooting steps for Vanderbilt University wireless networks.

Body

Purpose

The purpose of this article is to provide troubleshooting steps for Vanderbilt wireless networks.

Target Audience

  • Vanderbilt University Community

    • Faculty and Staff

    • Undergraduate Students

    • Graduate and Professional Students

  • VUIT Internal Knowledge

Prerequisites

  • An active Vanderbilt account

  • A wireless-enabled device

Description

The steps below will help you troubleshoot your network connectivity. Completing these steps before Submitting a Request can help the technician narrow down your issue.

Common Issues/Troubleshooting

  • No available networks

  • Can't connect due to a certificate issue

  • Mobile devices running Android 11 or other mobile operating system issues

  • Apple/MacOS connection issues

To troubleshoot these issues, try the following steps:

  1. Check to make sure the Wi-Fi on the device is turned on.

  2. Turn the Wi-Fi off and then back on again.

  3. Restart the device.

  4. "Forget" or remove the network connection from the device.

  5. Go to wifi.vanderbilt.edu, download the Vanderbilt Wi-Fi wrapper, and follow the prompts to reconnect.

If the errors still persists, submit a Service Request. 

Additional Information

Details

Details

Article ID: 149
Created
Mon 9/16/24 10:38 AM
Modified
Fri 10/4/24 7:20 PM

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