Network Connectivity

Service Description

VUIT operates the VU campus wired and wi-fi networks which provides network connectivity and wireless coverage inside most campus buildings and many outdoor areas. For any technical issues, including wi-fi, or physical network ports, VUIT is here to help. The Tech Hub is ready to assist all VU students, faculty, and staff with any issues, requests, or questions they may have. 

How do I get the service?

To access this service, follow these steps:

  1. Review the related knowledge articles for further information.
  2. For help, select the "Request Service" button on this page.
  3. Fill in the form with all the required information.

Contact for Further Assistance:

For additional help, please contact:

  • Help Desk: 615-343-9999
  • You may also chat with us by using the chat function found at the bottom of the page.
 
Request Service

Related Articles (6)

Activate Network Port
This article provides guidance on the process to request the activation of an existing wired network port. It also includes guidance for reporting physical issues with network ports.
Connecting to Eduroam
Provides information about the Eduroam wireless network, including when and where it can be used.
Connecting to vuNet
vuNet is the secured wireless network for Vanderbilt faculty, staff, and students. This network requires the use of a valid VUnetID and ePassword.
How to Get Help with Network Connectivity
Troubleshooting steps for Vanderbilt University wireless networks.
How to Troubleshoot Network Connectivity Issues
This article outlines steps to troubleshoot common network connectivity issues, including checking physical connections, verifying Wi-Fi settings, running network diagnostics, and resetting network configurations.
Troubleshooting Slow Wi-Fi Connections on Campus
This article offers practical troubleshooting steps for addressing slow Wi-Fi connections on campus, covering common issues and providing solutions to enhance connectivity.