How to Get Help with Network Connectivity

Purpose

The purpose of this article is to provide troubleshooting steps for Vanderbilt wireless networks.

Target Audience

  • Vanderbilt University Community

    • Faculty and Staff

    • Undergraduate Students

    • Graduate and Professional Students

  • VUIT Internal Knowledge

Prerequisites

  • An active Vanderbilt account

  • A wireless-enabled device

Description

The steps below will help you troubleshoot your network connectivity. Completing these steps before Submitting a Request can help the technician narrow down your issue.

Common Issues/Troubleshooting

  • No available networks

  • Can't connect due to a certificate issue

  • Mobile devices running Android 11 or other mobile operating system issues

  • Apple/MacOS connection issues

To troubleshoot these issues, try the following steps:

  1. Check to make sure the Wi-Fi on the device is turned on.

  2. Turn the Wi-Fi off and then back on again.

  3. Restart the device.

  4. "Forget" or remove the network connection from the device.

  5. Go to wifi.vanderbilt.edu, download the Vanderbilt Wi-Fi wrapper, and follow the prompts to reconnect.

If the errors still persists, submit a Service Request. 

Additional Information

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