Connecting to Eduroam

Summary

Provides information about the Eduroam wireless network, including when and where it can be used.

Body

Purpose

The purpose of this article is to provide instructions on connecting to, and using, the Eduroam wireless network.

Target Audience

  • General Public

  • Vanderbilt University Community

    • Faculty and Staff

    • Undergraduate Students

    • Graduate and Professional Students

Prerequisites

  • A valid and functional VUnetID

  • A wireless-enabled device

Description

Eduroam offers a free, secure wireless network accessible at numerous universities, schools, and research institutions worldwide. Vanderbilt users are automatically set up to use Eduroam and can connect to the internet from any participating institution.

The WiFi onboarding process for personal and VU-issued devices allows connection to either vuNet or Eduroam. While your device will typically connect to vuNet first, both networks are suitable for use.

Resolution or Procedure Steps

Vanderbilt users are provisioned to use Eduroam during the on-boarding process to use the vuNet wireless network (on-boarding instructions can be found in the "Connecting to vuNet" knowledge article). Vanderbilt users that are connected to the vuNet wireless network on their personal devices, should automatically connect to Eduroam when the network is within range.

Common Issues/Troubleshooting  

  • No available networks for on-boarding.

  • Can't connect due to a certificate issue.

  • Error during vuNet certificate request.

  • Mobile devices running Android 11 or other mobile operating system issues.

  • Apple/MacOS connection issues.

Should there be difficulty connecting to vuNet, try the following troubleshooting steps:

  1. Disable WiFi on your device, and re-enable it.

  2. Restart your device and try connecting again.

  3. Try to re-onboard by going to wifi.vanderbilt.edu and clicking “I HAVE A VUNETID.”

  4. Try to log in using VUnetID@vanderbilt.edu.

If the above steps have failed, contact the Tech Hub for assistance at (615) 343-9999.

 Additional Information 

For information on where Eduroam is available for use, please visit https://eduroam.org/where.

References 

https://eduroam.org/about/connect-yourself

Details

Details

Article ID: 20
Created
Mon 8/12/24 2:18 PM
Modified
Thu 10/17/24 4:55 PM

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