Purpose
The purpose of this article is to detail the process for Reactivating Duo on a new phone or device.
Target Audience
Prerequisites
Description
Following these step-by-step instructions will assist in reactivating Duo on a new device.
Resolution or Procedure Steps
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Go to vu.edu/ssp
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Sign in with your VUnet ID or email and password.
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It will prompt you to check for a Duo Push
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Choose “Other Options”
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Then send a reactivation link
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After clicking that link your Duo Account should be Reactivated
If the “reactivation link” option is not there then do the following below.
- You will then click “Send a Passcode”
- Duo will send a 7-digit code to the number on your account
- Then click “I have a new phone”
- Then “Get Started”
- Download Duo Mobile if it was not already.
- You can scan the QR code with your phone if opened through a computer or use the “Get an activation link instead”
- The QR Code should have a green check mark, and you should be able to receive pushes again
Common Issues/Troubleshooting
When receiving a push if you are on an iPhone and get a 9999 error disconnect from WIFI and try again on cell service. If you have a new phone number please call VUIT for further assistance.
If you have any issues, please place a Duo Request or call us (615)-343-9999.
References