Service Description
OpenAI EDU is an enterprise-grade artificial intelligence platform designed to support teaching, learning, research, and administrative productivity within an educational institution. The service provides secure, governed access to AI-powered tools for content generation, tutoring assistance, research support, and workflow enhancement, while maintaining institutional controls over data usage, privacy, and access.
Business Purpose
OpenAI EDU enables eligible faculty, staff, and students to leverage AI capabilities in a responsible and compliant manner, reducing reliance on unmanaged third-party AI tools and supporting institutional goals for innovation, efficiency, and digital transformation. Use of this service shall comply with Vanderbilt University acceptable use, data security controls, the institutional policy (https://hr.vanderbilt.edu/policies/generative-ai/index.php) on AI and your department or school policy.
Key Features
- AI-assisted content creation and summarization
- Research and study support
- Teaching and instructional design assistance
- Secure, institution-managed user access
- Usage governance and policy enforcement
- Audit logging and monitoring
Supported Users
- Faculty
- Staff
- Students (as approved by institutional policy)
Access & Authentication
- Access is provided through institution-managed identity and access management
- Role-based access controls apply
- Authentication via Single Sign-On (SSO), where configured
Data Handling & Privacy
- No training of OpenAI models on institutional user data
- Data usage governed by OpenAI EDU contractual terms
Service Availability
- Cloud-based service
- Availability aligned with OpenAI EDU service-level commitments
- No scheduled downtime required for normal use
Request & Incident Management
- Access requests submitted via IT Service Management portal
- Incidents and service issues logged through the Service Desk
- Requests for feature enablement or changes follow standard change management procedures
Security Controls
- Role-based access
- Logging and audit trails
- Policy-based usage controls
- Vendor security assessments completed prior to go-live
Training, Education and Related Events
https://www.vanderbilt.edu/generative-ai/
How do I get the service?
To access this service, follow these steps:
- Review the related knowledge articles for further information.
- For help, select the "Request Service" button on this page.
- Fill in the form with all the required information.
Contact for Further Assistance:
For additional help, please contact:
- Help Desk: 615-343-9999
- You may also chat with us by using the chat function found at the bottom of the page.