Service Description
Oracle Cloud is Vanderbilt's suite of applications for human resources, financial, and administrative activities. All faculty and staff are granted access when their employment begins, and all students are given access upon enrollment.
- Employment-related access includes but is not limited to viewing and updating personal information, reviewing payslips, submitting payroll tax documentation, requesting expense reimbursements, and completing training activities.
- Student access provides the ability to access and complete training activities.
How do I get the service?
Many services are completed outside of VUIT and are handled by other departments. To access this service, follow these steps:
- Select the appropriate button on this page. This link will direct you to a Knowledge Article.
- Navigate to the "Resolution or Procedure Steps" section near the bottom of the page, where you can request assistance.
- Use the table below to find the proper support category and support team.
- If you can't find the needed option, please call the help desk at 615-343-9999 or chat with us using the chat icon on this page.
Identifying Proper Support Channels
Step 1: Identify Your Issue Category
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Determine which category your issues falls into. Common categories may include payroll, benefits, purchasing, and travel, for example.
Step 2: Contact the Correct Support Team
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Issue Category
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Contact Team
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What They Help With
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How to Reach Them
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PCB - Payroll
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Payroll
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Missing or incorrect paycheck
Tax withholdings and other general deductions
Direct deposit questions or issues
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payroll@vanderbilt.edu
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PCB – Employee Records
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Employee Records
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Inability to access or submit time cards in Oracle
Hire, assignment change, salary/award compensation, and other HCM transactions
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hris-vu@vanderbilt.edu
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PCB – Benefits
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Benefits
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Benefits enrollment questions
Time off plans and balances
Payroll deductions for benefits
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benefits@vanderbilt.edu
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PCB – General
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People, Culture and Belonging
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Other People, Culture and Belonging questions
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pcb@vanderbilt.edu
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Purchasing
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Purchasing Services
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Catalog and non-catalog purchases
Issues with supplier performance
Questions on purchasing contracts
Requests to close open purchase orders (i.e. remove encumbrances)
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purchasingservices@vanderbilt.edu
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Payment
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Payment Services
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Invoice and Non-PO Payment Request inquiries
Issues or changes to payments
Correcting Accounts Payable transactions
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paymentservices@vanderbilt.edu
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Payment
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Payment Cards and Expense Reporting
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Payment Card applications, processes, and appropriate uses
Using Oracle Expense
Understanding the Business Expense Reimbursement Policy
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paymentcardsexp@vanderbilt.edu
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Supplier
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Supplier Maintenance
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Requesting or updating supplier information
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supplierrecords@vanderbilt.edu
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Travel
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Travel
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Using Concur and/or World Travel to book travel for staff, faculty, students and guests
Help with the Vanderbilt Travel Policy
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travel@vanderbilt.edu
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Finance
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Finance
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General Finance questions
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finance@vanderbilt.edu
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Finance
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Accounts Receivable
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Outstanding invoices or bills
Other related questions
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gar@vanderbilt.edu
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Finance
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Capital Assets
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Related questions
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capitalassets@vanderbilt.edu
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Research Finance
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Grant and Contract Projects
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Related questions
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researchfinance@vanderbilt.edu
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Research Finance
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ecrt Effort Reporting
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Related questions
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ecrtsupport@vanderbilt.edu
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Research Finance
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Cores
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Related questions
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coresvu@vanderbilt.edu
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Financial Planning
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Financial Planning and Analysis
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ePBCS and SmartView access, training, and troubleshooting
Capital Planning, Budgeting, Forecasting, Reporting, and Long-Range Planning
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vufpa@vanderbilt.edu
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