TeamDynamix (TDX)

TeamDynamix (TDX) is Vanderbilt's ITSM (IT Service Management) application used by VUIT for Incident, Request, Problem, Knowledge and Change management. It is also designed as an Enterprise Service Management (ESM) platform available for departments outside VUIT to use for those same applications.

Here you can find articles aimed at those adopting TeamDynamix as their service delivery solution, including guides for new application administrators, FAQs and technician training resources.

Categories (1)

Training Resources

Videos and other training resources for those working as Technicians and Application Administrators in TeamDynamix.
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Articles (3)

Moving Tickets Between TeamDynamix Ticket Applications

Provides guidance on how to move a ticket from one TeamDynamix ticketing application to another.

Utilizing TeamDynamix at Vanderbilt: A Guide for Departments

Utilizing TeamDynamix at Vanderbilt: A Guide for Distributed Ticket App Administrators

Provides guidance to distributed admins of ticketing applications in TeamDynamix.